Critical Information Summary - Microsoft Teams

for Office 365

Simple Telecom can provide you everything you need to turn on calling in Teams today. Teams is a chat based Unified Communications platform that works on all your devices. It allows you to work from where ever you want, whenever you want.

Information About the Service

Teams allows you to replace your Slack, Dropbox and Cloud PBX subscriptions with just your Office 365 subscription + the Simple Telecom Office 365 Teams service.

Minimum Term

The minimum term is 1 month.

Information About Pricing

Minimum Monthly and Early Termination

The total minimum amount you will pay, or maximum you will pay for early termination for a Teams service is:

$95.70 on the Home Plan with 1 user.
$346.50 on the Business Plan with 5 users.
$1298 on the Premium Plan with 20 users.

Office 365 Teams service plans

(ALL PRICING LISTED HERE IS EX GST)

| Plan | Monthly | Setup Fee | Users | Local/National | Mobiles | Teams Interconnect | |---|---|---|---|---|---|---| | Home | $29 per month | $49 per user | 1-5 | untimed | untimed | $9 per user per month Teams interconnect fee | | Business | $25 per month | $49 per user | 5-20 | untimed | untimed | $9 per user per month Teams interconnect fee | | Premium | $21 per month | $49 per user | 20+ | untimed | untimed | $9 per user per month Teams interconnect fee |

Inclusions

The monthly charge facilities the service being connected. Local, National and Mobile calls are included in the plan. 13/1300 number calls are charged at 22c per call inc gst. Configuration updates are free of charge and can be done through the customer console.

Exclusions

We will charge an administrative late payment fee of $22 inc gst if invoices aren't paid on time. We will charge an administrative direct debit dishonour fee of $5.50 inc gst if an automated direct debit fails to process. We will charge all accounts who pay via invoice a $5.50 monthly account keeping administrative fee. There are no fees for automated direct debit payments.

Automated direct debit credit card payments will incur a surcharge. Over the phone or customer console credit card payments will incur a surcharge that is clearly visible or will be explained over the phone when taking the payment.

Cancellation

We require one months written notice for service cancellation.

Other Information

Monitoring Usage

We provide the customer console so customers can login and monitor their service usage, manage their services and contact Simple Telecom easily.

Call Recording services outside Australia

When roaming internationally, please check with your mobile supplier regarding any roaming fees associated with receiving calls from the Call Recording service.

Changing Plans and Billing Cycles

You can change plan at any stage through the customer console

We will send you an electronic invoice via email in the first few days of each calendar month. Its due on the 20th, with automated direct debits being collected on our around the 12th of each month.

Contact Details

If you have any questions please contact Simple Telecom on: Phone: 1300 858 751 Phone: +617 3123 6322 Fax: 1300 858 752 Email: info@simpletelecom.com.au Customer Console: customer console

View our internal complaint handling process View our internal financial hardship policy

If you have a complaint that you cannot resolve with Simple Telecom through the complaint handling process, you can contact the Telecommunications Industry Ombudsman:

Phone: 1800 062 058 Fax: 1800 630 614 Email: tio@tio.com.au Address: PO Box 276, Collins Street West, VIC 8007