This solution is tailored for business that have a few employees/departments (or want to appear as if they have a few employees/departments) and want to route the calls to the correct person/department.

As with all our Live Answering Services, forward the call to us and we will answer as specifed by you in your custom greeting. We will then speak to the caller and work out which department or person they are after. The caller can ask for a person by name, or a department depending on the nature of the call. We will then route the call to the relevant person or department.

Features:

• Custom Greeting
• Upto 20 Departments or Employees to route calls to
• Default Email and SMS message if none of the above are relevant

Example Department Conversation 1:

Operator: Thanks for calling Simple Telecom, this is [name] speaking, how can I help you?

Caller: Hi, I would like to talk to someone about my account.

Operator: Ok, so you want to speak with someone from Accounting?

Caller: Yes, that would be great.

Operator: Ok, I will connect you now. Please hold the line..