This solution is designed to handle advanced enquiries or orders from callers by our specially trained expert operators.

You can provide us with detailed information regarding the products or services your offering and we can deal with the callers as if we worked for your business. If they want to order over the phone, we can collect the order and credit card details for you to process at a later date.

This service is perfect for any company who wants to outsource the order taking process of their business, or handle large volumes of callers due to TV or Radio advertising campaigns.

Features:

• Custom Greeting
• Custom Product training
• Custom Order form built with as many questions as you require
• Secure database storage of any payment/order information
• Email and SMS messages - if required

Example Order Conversation 1:

Operator: Thanks for calling Simple Telecom, this is [name] speaking, how can I help you?

Caller: Hi, I would like to order a Live Answering Service.

Operator: Ok, I can help you with that right now. Can I grab the business name and address?

Caller: Luke's Fishing, 12 Fake St, Brisbane 4000.

Operator: Ok, your name?

Caller: Luke Johnson.

Operator: And your contact number?

Caller: 07 3123 6322.

Operator: Is Brisbane suitable for your service location?

Caller: Yes.

Operator: Ok, now we just need your credit card details. The Name on the card?

Caller: Luke Johnson

Operator: Card number?

Caller: 1234 4321 1234 4312

Operator: And the expiry?

Caller: December, 2015

Operator: And the CCV?

Caller: 123

Operator: Thanks Luke, I will have everything I need. Someone from sales will give you a call shortly with your new service details.