This solution is designed to be used for businesses that need to route larger volumes of calls to a large range of destinations, typically franchise style business.

As with all our Live Answering Services, forward the call to us and we will answer as specifed by you in your custom greeting. We will then speak to the caller and work out which department, person or store location they are after. We have a search facility built into this service so you can load a database with your suburb and postcode data and relevant store details.

Once the correct department, person or store is located we will route the call through to that number.

Features:

• Custom Greeting
• Custom Product training
• Unlimited Departments or Employees to route calls to
• Unlimited Postcode/Suburb/Store Name & Number combinations to route calls to

Example Department Conversation 1:

Operator: Thanks for calling Simple Telecom, this is [name] speaking, how can I help you?

Caller: Hi, I would like to talk to someone about setting up a phone system for my business.

Operator: Ok, if you can tell me where your business is located I can connect you through to our local sales manager?

Caller: Brisbane.

Operator: Ok, Great I will connect you through now. Please hold the line...