QUESTIONS
Can you provide additional information to the Caller?
Click here to show the answer to this questionYes, we can. If you can supply us with some brief notes to a maximum of 6 items, the operator will provide the information to the caller if prompted.
An example of a list of notes is:
- Email Address: info at simpletelecom.com.au
- Website: http://www.simpleansweringservices.com.au/
- When will [person] get back to me? We aim for 1-2 business hours
How do I get the calls going to the Live Answering Service
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The Live Answering Service is delivered to you in the form of a telephone number in your closest capital city. Any calls that come through to that phone number will be answered using the custom greeting supplied by you.
The Live Answering Service works best when linked to a 1300 or 1800 service as an overflow/busy answer point. If an inbound number isn't an option for your business, you can divert your phone line or mobile through to the service. If you have a phone system, you may be able to set it up as an overflow or out of hours termination point.
Whats the difference between Call Answering and Call Routing?
Click here to show the answer to this questionCall Answering is a very broad and cost effective method of providing your customers with a high level of customer service. Callers are greeted with your custom greeting, then a message is taken down or questions are asked/answered and a message is sent to you.
Call Routing is designed to provide more features to you as the business owner. It can actually connect the callers to your business - kind of like a phone switch board as well as all the standard features available in Call Answering.
Is there a contract?
Click here to show the answer to this questionNo, we offer all our services on a month by month agreement. If you do wish to cancel or transfer your service, we require 30 days written notice.
